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At Juan N. Kawas & Cía. Sucs. S.A., we strive to ensure that our customers receive their products in the requested condition and quantities. Therefore, we have established the following policy for purchases made through our website.
The customer will have a maximum of 24 hours from receipt of the order to report any problems related to the products received.
* The product received is different from the one ordered.
* The product arrived broken, cracked, or damaged during delivery.
For an exchange to be valid, the product must remain sealed, unopened, and in its original condition.
No exchanges or returns will be accepted for products that have been opened, uncapped, or consumed.
This condition applies especially to wines, spirits, and other beverages sold through our website.
No changes will be accepted if the customer has incorrectly selected a product, size, or quantity when placing their order.
No changes will be accepted for change of mind once the order has been successfully received.
If Juan N. Kawas delivers a product different from the one ordered, it will be exchanged for the correct product, subject to availability.
The received product must be returned to Juan N. Kawas for the exchange to be processed.
If a product arrives broken, cracked, or damaged as a result of the delivery process, Juan N. Kawas will replace the product, subject to availability.
The customer must report the issue within the established timeframe and provide photographs of the product as evidence.
When the exchange is due to an error on the part of Juan N. Kawas or damage that occurred during delivery, Juan N. Kawas will assume the corresponding shipping costs.
The company will coordinate with the customer the collection of the product to be replaced.
To request an exchange, the customer must contact Juan N. Kawas via WhatsApp, providing:
* Order number.
*Description of the issue.
* Photographs of the received product, if applicable.
Once the request is received, it will be reviewed to determine if it meets the conditions established in this policy.
Once the change is approved, Juan N. Kawas will deliver the replacement product within a maximum of 48 hours, subject to product availability.
* The originally ordered product.
* Another product of equal value.
* A higher-value product, paying the difference.
No refunds will be issued.
Exchanges are subject to product availability.
Once the order is confirmed, it cannot be cancelled.
Because this website sells alcoholic beverages, the person receiving the order must be of legal drinking age in Honduras.
Juan N. Kawas may request official identification upon delivery to verify the recipient's age.
If the person receiving the order is not of legal drinking age or cannot present identification when requested, the order will not be delivered and will be canceled.
By making a purchase through the Juan N. Kawas website, the customer declares to have read and accepted the terms established in this Exchange and Return Policy..