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PRIVACY POLICY
Last updated: September 2026
At JUAN N. KAWAS Y CIA. SUCS., S.A., operating under the trade name La Casa Colorada, we are committed to protecting the privacy and personal data of individuals who visit and use our website, lacasacolorada.com.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the situations in which it may be shared with third parties when you use our online store.
By using our website, creating an account, making a purchase, making a guest purchase, or communicating with us via our forms, you agree to the practices described in this Privacy Policy.
1. Data Controller
The entity responsible for processing the personal data collected through this website is:
JUAN N. KAWAS Y CIA. SUCS., S.A.
Trade name: La Casa Colorada
Country: Honduras
Address: La Ceiba, Atlántida, Honduras
Website: https://lacasacolorada.com
For any inquiries regarding the processing of your personal data, you may use the contact methods available on our website.
2. Information We Collect
Depending on how you use our website, we may collect information such as:
• First and last name.
• Email address.
• Phone number.
• Billing and/or delivery address.
• City, department/region, and other data necessary to process a purchase.
• Information related to purchased products.
• Information related to orders, deliveries, pickups, and returns.
• Information regarding the account created in our store.
• Information provided via contact forms.
• Information necessary to handle customer service requests.
• Basic technical information related to website navigation and functionality.
We do not knowingly request personal information that is not necessary to provide the services offered through our store.
3. User account and guest purchases
Users can create an account in our store to facilitate the management of their orders and future purchases.
It is also possible to make purchases as a guest, without the need to create a permanent account.
When a user makes a purchase, we collect the data necessary to process the order, manage payment, coordinate delivery or pickup, and provide purchase-related support.
4. Purpose of data use
The information collected may be used to:
• Create and manage customer accounts.
• Process and manage orders.
• Confirm purchases.
• Manage payments.
• Coordinate deliveries.
• Manage orders selected for In-Store Pickup.
• Contact the customer regarding their order.
• Respond to inquiries made via contact forms.
• Handle exchanges, returns, claims, or requests related to a purchase.
• Provide customer service.
• Maintain the security and proper functioning of the website.
• Detect and prevent fraudulent or unauthorized activities.
• Comply with applicable legal, administrative, or tax obligations.
Personal data will not be used for purposes incompatible with those for which it was collected.
5. Payment-related information
To process payments made through the online store, we use PlacetoPay as our payment processing platform.
Data necessary to process a transaction may be handled by PlacetoPay in accordance with its own terms, conditions, and privacy policies.
La Casa Colorada does not use customer payment data for purposes other than those necessary to manage the corresponding transaction.
For more information regarding data processing by the payment provider, the user may consult PlacetoPay’s applicable policies.
6. Delivery and In-Store Pickup
When the customer selects a delivery method or the “In-Store Pickup” option, we may use their personal data to:
• Prepare the order.
• Identify the order and the customer.
• Coordinate the delivery or availability of the order.
• Notify the customer when the order is ready for pickup.
• Verify the delivery or pickup of the order.
When necessary, certain data may be shared internally with the staff responsible for preparing and delivering orders.
7. Contact forms
When a person uses a contact form available on our website, we may collect the data they voluntarily provide, such as their name, email address, phone number, and the content of their message.
This data will be used to respond to the inquiry, follow up on the request, and provide appropriate assistance.
8. Cookies
Our website uses cookies and similar technologies necessary for certain online store functions.
Cookies may be used, among other things, to:
• Maintain the user session.
•Keep items in the shopping cart.
• Facilitate the purchasing process.
• Remember specific preferences.
• Maintain site security.
• Enable the technical operation of certain PrestaShop features.
Currently, the website does not use additional cookie-based analytics or advertising tools, such as Google Analytics, Google Tag Manager, Meta Pixel, or TikTok Pixel.
If we incorporate additional analytics, advertising, or tracking tools in the future that involve further data processing via cookies, this Privacy Policy may be updated to reflect such changes.
9. Sharing information with third parties
We may share personal information only when necessary to provide requested services, process a purchase, comply with legal obligations, or maintain the operation of our store.
Third parties that may be involved in processing a purchase include technology service providers, payment platforms, delivery services, and other providers acting on our behalf.
These third parties may access only the information necessary to provide the corresponding service.
We do not sell our customers' personal data to third parties.
10. Information security
We implement technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.
Access to personal information is limited to personnel and providers who need such information to perform their duties.
Although we adopt reasonable security measures, no internet-based information storage or transmission system can guarantee absolute security.
11. Data retention
We will retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, manage the customer relationship, address potential inquiries or complaints, and comply with applicable legal obligations. When the data is no longer necessary, it may be deleted or retained only when there is a legal obligation requiring its retention.
12. User Rights
Users may request information regarding the processing of their personal data and, where applicable, request the update or correction of information that is inaccurate or outdated.
Requests regarding personal data may be made through the contact channels available on our website.
To protect our customers' information, we may request additional information to verify the identity of the person making a request.
13. Minors
La Casa Colorada does not sell or market products to minors.
Purchases or transactions made by minors through our website are not permitted under any circumstances. Purchases must be made exclusively by adults with the legal capacity to acquire the products offered.
If we become aware that a purchase has been made by a minor, we may take appropriate measures to cancel or review said transaction.
14. Links to Third-Party Sites
Our website uses third-party services only when necessary to provide specific functionalities.
In particular, we use PlacetoPay as our payment processing platform. During the payment process, the user may interact with the PlacetoPay platform, and the processing of information provided to complete the transaction will also be subject to that provider's privacy policies and terms.
La Casa Colorada is not responsible for the privacy, security, or data processing practices of PlacetoPay outside of the services we provide directly. We recommend that users review PlacetoPay's privacy policies before providing information through its platform.
15. Changes to this Privacy Policy
We may update this Privacy Policy when necessary to reflect changes in our services, website features, providers, technologies used, or legal requirements.
When changes are made, we will publish the updated version in this section and indicate the date of the last update.
16. Contact
If you have questions, comments, or requests regarding this Privacy Policy or the processing of your personal data, you may contact La Casa Colorada via the contact channels published on our website:
Website: https://lacasacolorada.com
Company: JUAN N. KAWAS Y CIA. SUCS., S.A.
Address: La Ceiba, Atlántida, Honduras
Last update: September 2026